Consumer protection is our concern
It is important that consumer concerns are regarded. This is reflected in observance of the code of conduct of the DVTM: This codex defines standards for consumers, political and economic as well as user friendly guidelines to run services. This codex is continuously enhanced, advanced and guarantees a TüV-certified process.
An important aspect of consumer protection is the transparency of service billing.
Notice that we can only answer questions about a bill. Questions about service contents can only be answered by the Service Provider.
The contact information of a Service Provider can be found in the itemized bill.
Questions about your mobile Invoice
Questions about Services like Premium SMS, Short Codes and other mobile Payments can be answered here by an
itemized bill.
Moreover can you manage your subscriptions.
HERE
you can request your itemized statements of your mobile invoice online.
Do you have further questions?
More information agents:
The German federal Network Agency has an own consumer service. This service you can call in Germany +49 6966 - 102 420.
Moreover the federal Network Agency offers a database for 0900 numbers. You can find contact information of the numberﾒs owner here. You find the database on http://bo2005.bundesnetzagentur.de/prg/srvcno/srvcno900.asp
You get more useful information here: Centre for Protection against unfair competition(www.wettbewerbszentrale.de) Consumer protection agencies of German federal stats (www.vzbv.de)